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Service Agreement Administrator

Job Locations US-TX-Houston
Req Number
2024-10299
Category
Service
Type
Regular Full-Time

Job Summary

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and complaints fairly and effectively. Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.

Essential Duties

  • Acts as primary interface for all service agreement administrative issues from customers, Business
    Development Managers, Account Managers and Service Managers. Uses the CRM for all customer
    information and processing of service agreements. Resolves issues within their capability; escalate
    issues outside capability.
  • Manages customer’s administrative needs and requests, delivering first-rate service to meet or exceed their
    expectations, both immediate and long-term (ex: Billing, AP, Service Agreement Administration).
  • Interprets and processes work orders, invoices, credits, and correspondence. Maintains proper
    documentation requirements for service call processes, customer requests, and billing. Audits and reviews
    all work orders to ensure work is complete and accurate. Ensures any billable item is approved and directed
    to the correct customer.
  • Develops and maintains partnership with customers, outside sales account managers and service
    managers.
  • Ensures all weekly, monthly, and annual customer service and accounting processes are accurately
    followedaccording to company procedures and deadlines.Handles billings as needed (i.e., multiple service agreements on one invoice, credits, progress billings), and
    performs the set-up of new agreements, revenue recognition, planned maintenance schedules, etc.
  • Analyzes the cost and inventory impact of work processed. Troubleshoots gross margin analysis reports and
    tech production reports.
  • Other duties as assigned.

Minimum Requirements

High School or GED

2+ years of related experience.

Keen attention to detail, with an ability to spot errors.
Strong organizational skills.
Excellent customer service skills.
Ability to work with varying seniority levels, including staff, managers, and external partners

 

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TDIndustries is an Equal Opportunity Employer. TDIndustries recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. EOE Minorities/ Females/ Protected Veterans/ Disabled

The following factors are considered when evaluating an applicant’s background and criminal record, if any: the nature of the offense, how long ago it occurred, and the nature of the risk it poses in the particular job. Disqualification for Employment:

Although not intended to be an exhaustive list, examples for grounds of rejection of an applicant include, but are not limited to, the following:

• Falsification or omission of information on the employment application or during any phase of the employment process, including if the person is hired before the falsification or omission is discovered.

• If the applicant will be operating a company or mileage-reimbursed vehicle that is a requirement of the job and currently has a suspended license or, during the past three years, has received more than two moving violations,} or has been convicted of, has entered a plea of nolo contendere, or is/ has been the subject of a deferred adjudication agreement of driving or operating a vehicle under the influence in violation of applicable laws.

• Persons who test positive for the presence of any illegal drug or controlled substance as outlined in the Drugs and Alcohol Policy, will not be hired, or if hired conditionally, pending drug screening results.

• Not authorized to work in the United States.