TDIndustries, Inc

  • Supervisor, Service - Field

    Job Locations US-TX-Midland
    Req Number
    2019-2840
    Category
    Service
    Type
    Regular Full-Time
  • Job Summary

    Supervises the day-to-day operations of service technicians ensuring work is completed accurately and in a timely manner.  Serves as working supervisor and front-line advisor to service technicians and customers. Monitors and coaches service technicians on safety and productivity.  Typically Supervises 2-4 Service Technicians.

    Company Overview

    Established in 1946, TDIndustries has developed into one of America's  premier Mechanical Construction and Facility Services companies serving clients through the full life-cycle of a facility, to include engineering, construction, operations and maintenance.  For 70 years, our employee-owned company has provided innovative services that optimize the performance of world-class mechanical and electrical systems that serve healthcare facilities, hotels, schools, sports arenas, mission critical facilities and industrial complexes and other essential institutions.

     

    Our employees, whom we call “Partners” are the heart of our success and what sets us apart from our competitors. FORTUNE Magazine recognized TDIndustries as one of the "100 Best Places to Work", "Top 50 Training Organizations" and "Top 30 Companies to Retire From" due to our solid commitment to the personal and professional development of each employee.

    Essential Duties

    • Provides immediate supervision to the service technicians that are working within the specific business segment and participates in technician or manager on-call stand-by rotation as dictated by business unit policies and procedures. Serves as working supervisor and front-line technical advisor to service technicians and customers. Ensures that the team is operating within the guidelines of the company and the business unit, while conforming to state and local codes. Monitors and coaches service technician's safety and productivity and ensures that they meet customer requirements.
    • Participates in the hiring process and directly recommends candidates for hire. Provides service technician performance feedback to service managers. Conducts timely, complete and meaningful performance management conversations that help grow employee careers. Recommends disciplinary measures when they are needed, but should review all critical issues with their service manager.
    • Interfaces with customers and technicians to ensure service technician performance meets customer requirements. Provides and assists customers with sales proposals, technical assistance, invoice dispute resolution and accounts receivable feedback. Runs demand service calls.
    • Assists service manager in leading the business results of the team by montitoring service reporting metrics.
    • Performs four safety observations per month, and participates in monthly safety meetings with service technicians. Ensures that in the event of injury or incident, all reporting and incident investigations in the specific business segment team are performed in accordance with the guidelines of company policy.

    Minimum Requirements

    High School or GED. Two-year technical degree in related field is preferred.

    Must possess required registrations, professional licenses and/or certifications as required by the position.

    5+ years of experience.

    Advanced knowledge of service processes, diagnostics, techniques and codes is required. 

    Must be proficient in reading complex schematics and/or blue prints.

    Advanced ability to effectively diagnose, repair, install and maintain commercial HVAC, refrigeration, electrical and/or plumbing systems and/or equipment per trade.

    Excellent coaching and supervisory skills.

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