Customer Service Rep.

Job Locations US-TX-San Antonio
Req Number
2022-6664
Category
Professional Services
Type
Regular Full-Time

Job Summary

Our Customer Service Representative, provides timely responses to customer inquiries by telephone and/or email in an in- or outbound service center, consistent with service and quality standards. Processes customer orders, bills and accounts, and applications for service, maintenance and termination. Troubleshoots and resolves customer complaints.

Company Overview

Established in 1946, TDIndustries has developed into one of America's  premier Mechanical Construction and Facility Services companies serving clients through the full life-cycle of a facility, to include engineering, construction, operations and maintenance.  For 70 years, our employee-owned company has provided innovative services that optimize the performance of world-class mechanical and electrical systems that serve healthcare facilities, hotels, schools, sports arenas, mission critical facilities and industrial complexes and other essential institutions.

 

Our employees, whom we call “Partners” are the heart of our success and what sets us apart from our competitors. FORTUNE Magazine recognized TDIndustries as one of the "100 Best Places to Work", "Top 50 Training Organizations" and "Top 30 Companies to Retire From" due to our solid commitment to the personal and professional development of each employee.

Essential Duties

  • Handles customer’s administrative needs and requests and resolves issues, delivering first-rate services that meet or exceed their expectations.
  • Communicates effectively to guarantee prompt and responsive service to the customer’s immediate and long-term needs.
  • Assists in reviewing current processes and procedures in order to improve and strengthen the customer experience and increase overall efficiency.
  • Gathers data/costs for generating proposals and enters that information into CRM to create quoted estimates.
  • Manages customer portals (such as, Corrigo & Service Channel) with needed data.
  • Assist with additional responsibilities as needed.

Minimum Requirements

  • 3+ years of relevant experience in a fast paced customer service environment
  • Previous experience in HVAC or Plumbing setting preferred.
  • High School or GED.
  • Strong phone contact handling skills and active listening.
  • Ability to multitask, prioritize and manage time effectively.
  • Experience with customer portals such as Corrigo and/or Service Channel a plus.
  • Excellent communication and customer service skills.

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